Hospitality and Leisure

Brands Beware! Consumer Discontent is Contagious

By Evelyn Loh Geok Yan
This article discusses the reciprocal relationship between consumers and brands.

Sheine Christopher Mahendran: My Hospitality Journey

Learn how ºìÐÓÊÓÆµ University’s BSc (Hons) International Hospitality Management programme prepared Sheine Mahendran for a successful career in hospitality.

Gigging in the Fast Lane: Malaysia’s Food Delivery Riders Navigate a Risky Road

By Dr Gary Daniels
Discover the unspoken risks that Malaysia's food delivery riders face every day, from life-threatening accidents to financial instability. It's time to question who holds the responsibility for their safety.

Reflecting on the Capture of Malacca

By Associate Professor Dr Gan Joo-Ee 
This article discusses the complexities behind Malaysia’s education system using the historical example of the ‘Capture of Malacca’. Indeed, there is a need to address innovative teaching and assessment methods to equip young minds for the challenges of the Fourth Industrial Revolution.

Attention, Tourism Workers: Rights Awareness Matters!

By Associate Professor Dr Gan Joo-Ee
During the COVID-19 pandemic, the tourism industry in Malaysia experienced significant job losses, which affected 3.6 million employees. A study revealed that many workers were not formally retrenched but indirect causes such as pay cuts and unpaid leave led to voluntary resignations.

25 Years! The School of Hospitality and Service Management Celebrates Its Silver Jubilee

ºìÐÓÊÓÆµ University's School of Hospitality and Service Management recently commemorated its silver jubilee, celebrating 25 years of excellence in shaping future hospitality and service industry talents.

Joanne Tay: Hospitality Revenue Specialist

Joanne was a former BSc (Hons) International Hospitality Management student and is now a Director of Revenue Optimization at the Shangri-La Rasa Sentosa in Singapore.

Christine Hii Yan Ting: Hospitality Internship Journey: An Immersive Internship Experience

My internship at Din Tai Fung, ºìÐÓÊÓÆµ Pyramid, was an unforgettable experience in my student life. I was assigned to three departments during my placement: front of the house, back-kitchen, and front-kitchen.

Elevating Housekeeping: MAHIR and FHM 2023 Join Forces

By Ava Tan Mei Hoong & Rita Lo
As MAHIR gears up for Food Hotel Malaysia (FHM) 2023, the association aims to challenge misconceptions and elevate housekeeping's indispensable role in the hospitality industry. With workshops, competitions, and collaborations like The Centre for Hospitality Innovation and Leadership (CHIL) at…

The Hidden Costs of Convenience: Examining Malaysia's Third-Party Food Delivery Apps

By Dr Gary Daniels
While third-party food delivery apps like GrabFood and Foodpanda have revolutionised Malaysia's culinary landscape, they have also given rise to challenges affecting couriers, restaurant owners, and consumers. The industry faces issues such as worker safety, high commission rates, hidden fees, and…

ChatGPT: The New AI Travel Companion

By Assoc. Professor Dr Daniel Chong Ka Leong
This article explores the transformative impact of artificial intelligence (AI), particularly ChatGPT, on the tourism and hospitality industry. While ChatGPT offers numerous benefits, such as improved customer satisfaction, reduced costs, and increased revenue through personalised recommendations…

Tourism under Climate Crisis in Asia

By Associate Professor Dr Alexander Trupp
The study of how Asian tourism contributes to climate change is crucial for meeting the terms of the UN Climate Change Conference's and achieving the Sustainable Development Goals. Despite recent efforts, there is still much research to be done in this area. A new paper examines the risks posed by…