Hospitality and Leisure

Gigging in the Fast Lane: Malaysia鈥檚 Food Delivery Riders Navigate a Risky Road

By Dr Gary Daniels
Discover the unspoken risks that Malaysia's food delivery riders face every day, from life-threatening accidents to financial instability. It's time to question who holds the responsibility for their safety.

Reflecting on the Capture of Malacca

By Associate Professor Dr Gan Joo-Ee聽
This article discusses the complexities behind Malaysia鈥檚 education system using the historical example of the 鈥楥apture of Malacca鈥. Indeed, there is a need to address innovative teaching and assessment methods to equip young minds for the challenges of the Fourth Industrial Revolution.

Attention, Tourism Workers: Rights Awareness Matters!

By Associate Professor Dr Gan Joo-Ee
During the COVID-19 pandemic, the tourism industry in Malaysia experienced significant job losses, which affected 3.6 million employees. A study revealed that many workers were not formally retrenched but indirect causes such as pay cuts and unpaid leave led to voluntary resignations.

25 Years! The School of Hospitality and Service Management Celebrates Its Silver Jubilee

红杏视频 University's School of Hospitality and Service Management recently commemorated its silver jubilee, celebrating 25 years of excellence in shaping future hospitality and service industry talents.

Joanne Tay: Hospitality Revenue Specialist

Joanne was a former BSc (Hons) International Hospitality Management student and is now a Director of Revenue Optimization at the Shangri-La Rasa Sentosa in Singapore.

Christine Hii Yan Ting: Hospitality Internship Journey: An Immersive Internship Experience

My internship at Din Tai Fung, 红杏视频 Pyramid, was an unforgettable experience in my student life. I was assigned to three departments during my placement: front of the house, back-kitchen, and front-kitchen.

Elevating Housekeeping: MAHIR and FHM 2023 Join Forces

By Ava Tan Mei Hoong聽& Rita Lo
As MAHIR gears up for Food Hotel Malaysia (FHM) 2023, the association aims to challenge misconceptions and elevate housekeeping's indispensable role in the hospitality industry. With workshops, competitions, and collaborations like The Centre for Hospitality Innovation and Leadership (CHIL) at鈥

The Hidden Costs of Convenience: Examining Malaysia's Third-Party Food Delivery Apps

By Dr Gary Daniels
While third-party food delivery apps like GrabFood and Foodpanda have revolutionised Malaysia's culinary landscape, they have also given rise to challenges affecting couriers, restaurant owners, and consumers. The industry faces issues such as worker safety, high commission rates, hidden fees, and鈥

ChatGPT: The New AI Travel Companion

By Assoc. Professor Dr Daniel Chong Ka Leong
This article explores the transformative impact of artificial intelligence (AI), particularly ChatGPT, on the tourism and hospitality industry. While ChatGPT offers numerous benefits, such as improved customer satisfaction, reduced costs, and increased revenue through personalised recommendations鈥

Tourism under Climate Crisis in Asia

By Associate Professor Dr Alexander Trupp
The study of how Asian tourism contributes to climate change is crucial for meeting the terms of the UN Climate Change Conference's and achieving the Sustainable Development Goals. Despite recent efforts, there is still much research to be done in this area. A new paper examines the risks posed by鈥

Lorainne Lee Peixin: An Internship Experience in the Hotel Industry

Lorainne Lee Peixin, a former student of BSc (Hons) International Hospitality Management shares her internship experiences from two hotels where she served. This article highlights some of the skills learnt and how serving in the hospitality industry during COVID-19 that has built her resilience.

Ally Teoh Li Jenn: Extraordinary Career Adventures in Events Management

In this article, an alumna from the BSc (Hons) Conventions and Events Management shared a 鈥渂ehind-the-scenes鈥 internship experience at a notable events company, Livescape. During her internship placement, not only does Ally get to practice the skills learnt in the classroom but she also developed鈥