Every successful business is a customer experience business. Businesses that are customer-inadequate are bound to be disrupted by businesses that have adapted to today’s customer-centric marketplace. Customer centricity is the idea that organisations should get close to their customers. The…
Industrial Revolution 4.0 (IR 4.0) is an age in which new disruptive technologies, such as artificial intelligence (AI), the Internet of Things (IoT), big data, and three-dimensional (3D) printing, are altering the way we live, work, learn, and communicate. This new wave of change is not the first…
Fishing villages along the east and west coasts of Peninsular Malaysia with predominantly Malay or Chinese communities can attract tourists for several reasons. One is their location
and another is the unique lifestyle and the products they offer. When such villages were thriving, the fishermen…
Programming is a complicated subject. It is a subject about logic. Mathematics is another subject that is closely related to logic. However, unlike Mathematics where students need only to solve the problem, in programming, they also need to instruct the computer how the solution can be implemented…
Malaysia is known throughout the world as a country rich with unique flora and fauna, and signature culinary arts. But for the urban Malaysian population, access to this cultural diversity has narrowed as a result of the easing of access to food containing high amounts of energy, fats, and sugar.…
Recent progress in advanced information technologies, artificial intelligence (AI) and robotics are all very exciting and point to a new world in which life and work should become easier in the future. Cars that drive and park themselves, robots that perform surgery better than humans, and…
Residential property prices in Malaysia have been rising in recent years. A report published by the National Property Information Centre (NAPIC) indicated that the residential price index was at an all-time high in 2017 and is expected to continue to rise.
The world of higher education is changing. Several trends are emerging and converging that will have an impact on the future of business education. One trend of shifting the power from higher education providers to the student means that students have an increasing expectation for mass…
I have been working at ºìÐÓÊÓƵ University for over three years. I came to help build pro¬vision in the arts, specifically, as head of a department with courses in film, music and theatre. Since then, that department has grown from a handful of students to nearly 300 and I have taken up a new role as…
Universities now turn out thousands of graduates every year who yearn to build successful careers for themselves. Some aspire to be successful entrepreneurs building their own enterprises, which is very much to be applauded as necessary for economic growth. But no matter how much training and…
What disgruntled customers want are reasonable answers to their concerns. With the growth in e-Feedback platforms (e.g. Google review, Facebook Business Review, TripAdvisor and Booking.com) and e-Feedback apps (Mopinion, Apptentive, AppStark and Doorbell), customer relationship management should be…
