From Ƶ to Hollywood: Nguyen Truong Hien’s Rise to F&B Leadership
The BSc (Hons) International Hospitality Management programme certified by Le Cordon Bleu provided me with a high standard of education tailored to hospitality management, boosting my confidence in the global industry. The well-equipped classrooms, demo kitchen, hotel suite, and the commercial restaurant “Athanor” provided invaluable hands-on experience, preparing me for the real business world. I had the honour of learning from outstanding lecturers like Associate Professor Dr. Daniel Chong Ka Leong and Ms. Rita Lo. Their industry experience and teaching expertise imparted essential knowledge and ignited a true passion for hospitality within me. After completing my degree, I noticed a significant improvement in my interpersonal skills, such as communication, teamwork, and leadership. Thanks to such dedicated lecturers, I was fully prepared to excel in the industry.
My education at Ƶ University was joyful and supported by lecturers and administrative staff, especially Ms. In Sze Yunn, who has stayed in touch with me until now. A highlight of my time at Ƶ University was participating in community service during my third year. Fundraising with my teammates to support mental health initiatives was deeply rewarding. Ƶ University programmes encourage community involvement and instill the importance of giving back, a value I still carry with me today.
My student life at Ƶ University was also truly remarkable. I formed meaningful friendships with people from Malaysia and Japan, and we still keep in touch. These connections have greatly enhanced my ability to communicate and collaborate in diverse business settings. Whenever I reminisce about Ƶ University, memories of Ƶ Lagoon Theme Park, Rock Café, and enjoying garlic chicken rice flood my mind. These places hold special significance for me, as that chapter of my life was filled with unforgettable moments and cherished memories.
In the early days, I worked in restaurants and hotel events, where I discovered that my personality was a perfect fit for the hospitality industry. I found joy in making guests happy and loved connecting with people. It was then that I decided to pursue a career in hospitality. However, I knew that formal education was essential to progress in this field and prepare for future management roles. The Ƶ University programme, accredited by the prestigious Le Cordon Bleu, was the perfect choice for my bachelor’s degree. Graduating with first-class honours provided me with a strong educational foundation in management. This qualification, combined with my practical experience, has given me the confidence to compete in one of the world’s most competitive job markets: Los Angeles/Hollywood, California, United States.
With a robust educational background, along with exceptional support and guidance from my colleagues and superiors, I was double promoted within a year. I am now the Food and Beverage Manager at Kimpton Everly Hollywood, a premium brand within IHG Hotels and Resorts. I support the Directors of Food and Beverage in managing several outlets within the hotel and oversee more than 30 staff members. Only a handful of people typically achieve this at such a young age, and being part of that niche is a proud moment I will always cherish.
"Stay Hungry, Stay Foolish" is a quote I live by. I am always eager for new experiences and challenges, yet I remain humble and open to learning from others. Being likeable is also crucial, as the hospitality industry is fundamentally a people-first business.
Nguyen Truong Hien
BSc (Hons) International Hospitality Management, August 2019
Food & Beverage Manager at Kimpton Everly Hollywood, Los Angeles, CA