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Adjunct Professor Jackie Hoo has almost 31 years of experience in the hospitality industry under her belt, including managerial and leadership roles in luxury hotel giants such as Marriott International, Ritz-Carlton, and Bulgari Hotel Beijing. Her extensive hands-on experience and excellent people management skills allow her a deep understanding of how to motivate and engage both employees and guests, and she excels at transforming organisational dynamics to achieve measurable outcomes. With her commitment to excellence, both in operations and team development, Adjunct Professor Jackie continues to lead with a focus on delivering outstanding results and building lasting relationships with both guests and employees.