FAQ

FAQ

What happens if me or my guest(s) do not have a wristband before entering ºìÐÓÊÓÆµ Lagoon via Surf Beach Entrance or The Villas Entrance?

All graduates and guests are compulsory to wear wristbands to enter ºìÐÓÊÓÆµ Lagoon.
Please ensure that you pass the wristbands to your guest(s) in advance of the event.

Are wristbands and E-tickets different?

Yes—wristbands are required to enter ºìÐÓÊÓÆµ Lagoon from both Entrance, while E-tickets are for graduates and guests who have purchased the digital tickets to enter the Amphitheatre for Convocation Ceremony.

Can I get a refund of the E-tickets/Wristbands?

E-tickets/Wristbands are non-refundable, non-transferable, non-replaceable and not for resale. E-tickets/wristbands cannot be used at the next set of ceremonies and payment cannot be carried over to subsequent ceremonies.

I forgot to bring/save or did not receive an E-ticket. What should I do?

Please proceed to register at Level 1, Lagoona Terrace, and our friendly marshall will assist your registration for attendance.

How long is the Convocation ceremony?

The ceremony will last approximately 2 hours.

How do I enter the Amphitheatre?

You can enter ºìÐÓÊÓÆµ Lagoon from either the Surf Beach Entrance or The Villas entrance, please refer to the Arrival page for more information. You CANNOT enter ºìÐÓÊÓÆµ Lagoon from the main entrance.

Once you have arrived at ºìÐÓÊÓÆµ Lagoon, please proceed to Lagoona Terrace for registration.

Can I purchase additional tickets for my extra guests to enter
Amphitheatre?

Once registration for tickets is closed, no additional tickets will be available for sale on the day of the ceremony. Each graduate is only entitled to invite a maximum of 2 guests. Guests who are not entering the Amphitheatre may also watch the proceedings via live streaming from the Lagoona Terrace, located outside the Amphitheatre. However, should you require more than two (2) guest tickets to enter Amphitheatre, please contact us at @email. The request for additional tickets will be considered on a case-by-case basis depending on availability.

Where do I sit?

Graduate seats are numbered according to the order of award presentation.
Kindly refer to your seat number as reflected on the call card. Guests may sit on any chair without stickers.