Overview
This course is designed to equip professionals in the food and beverage (F&B) industry with the knowledge and skills necessary to deliver exceptional service to VIP guests. Participants will learn the nuances of VIP protocols, including cultural sensitivities, personalised service techniques, and how to manage special requests with discretion and professionalism. The course also emphasises the importance of attention to detail and the ability to anticipate and exceed VIP guest expectations.
Kindly be advised that HRDF-claimable short courses are exclusively available to industry partners and are not open to individual applicants.
| Programme Name | VIP Protocols for F&B Services |
| Fees | RM2,500 per person (10 to 12 persons) Includes all training materials, lunch, and refreshments |
| Materials Provided | Each participant will be provided with an in-depth training manual, a certificate of participation, and a certification of completion for those who pass the final assessment. |
| Certified by | Image
Participants will receive a Certificate of Participation, while those who successfully complete all assessments will be awarded a Certification of Completion, issued by the Centre for Hospitality Innovation and Leadership, |
| Trainer Profile | Image
Associate Professor Dr Daniel Chong Ka Leong is a seasoned hospitality professional with over 17 years of experience in higher education and professional training. He is a certified hospitality trainer and a Master-level Professional Barista, awarded by Illy Universita Trieste, Italy. Prior to entering the education line, Dr Daniel Chong worked in the food and beverage industry as an operations manager, F&B consultant, and training manager at various multinational hotel groups, multinational franchised restaurants, and a hospitality consulting firm. He is not only an academician who teaches about coffee but also a social online learning coffee educator for OpenLearning, one of the largest lifelong learning micro-credential platforms in the world. He has organised coffee workshops and menu consulting workshops. Additionally, he is an official coach for Barista Competitions and was awarded Best Coach of the Year for 2 consecutive years (2012–2014) by Nestle Professional Malaysia. |
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