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Ms Karen Lui brings over two decades of distinguished experience in hospitality and tourism education. Currently pursuing doctoral research in hospitality education, she holds several notable credentials.

She is a Certified Hospitality Trainer from the American Hotel and Lodging Association, a Certified ServSafe Instructor and Registered Examination Proctor by the National Restaurant Association, USA, and an HRDF-Certified Trainer by the Ministry of Human Resources, Malaysia. Additionally, Karen is a trained Professional Barista, holds an SCA Barista Skills (Intermediate) certification, and is a Certified Food Handler Trainer by the Ministry of Health (MOH), Malaysia.

Karen played a key role in establishing SHTM as a Food Handler Training Institute accredited by the MOH, Malaysia. Her career includes managerial roles in a leading resort and an international restaurant chain in Malaysia. She received the Human Resources Minister Award for her contributions to human resources development. Karen also helped set up a Training Academy for the restaurant chain and led the documentation of Standard Operating Procedures and the Food Safety Management System - Active Managerial Control & Hazard Analysis Critical Control Point (HACCP).