Settle In
Please report to the International Office (ºìÐÓÊÓƵ College Campus) on the next working day after your arrival for us to arrange a post-medical check-up, briefing and passport submission.
- What to do when you arrive at the International Office:
- Inform the International Office that you are a new student
- Ask for a post-arrival medical checkup appointment
- Receive the Guidebook for New International Students
- Ask about your Student Card collection
You are NOT encouraged to make any travel arrangements during the endorsement process until you receive your passport.
1.Come to the IO on campus on the next working day, where a pre-orientation briefing will be held. | 2.IO will arrange your post-arrival medical screening (compulsory for all international students) transport will also be arranged. | 3.Post-medical screening, submit your passport to IO within 7 working days of your arrival for your Student Pass endorsement. |
Post Medical Screening
In accordance with EMGS (Education Malaysia Global Services) requirement, all new international students are required to undergo the post-arrival medical screening at a registered EMGS clinic within seven (7) days of arriving in Malaysia. You can find a list of panel clinics .
- We will also arrange transport for you to proceed with your post medical screening. Please bring along the following documents with you to International Office upon completion of screening:
- Passport
- One passport-size photograph
- Prepare RM100 for a special pass
- For the medical screening, the required documents are as follows:
- Photocopy of the passport info page
- Photocopy of the passport info page
If you cannot undergo the health examination within the timeframe requested, you should notify the welfare team.
IMPORTANT NOTE:
- Post-medical screening is a mandatory process for all new international students. Failure to comply with the requirement will result in the rejection of the student pass application.
- Students are advised not to take any prescription drugs or over-the-counter medicines (i.e., painkillers, cough syrup, etc.) one (1) week prior to the medical examination as these substances may affect the examination result.
- Please declare to the clinic staff if you are under long-term medication or consult your treating doctor to issue a supporting letter to declare the name of the medication.
- For females, if you are menstruating on the day of your appointment, please call and inform the welfare team to reschedule.
- Please note that providing false information in the health examination report or supporting documents will result in the rejection of the application.
- Students who fail the health examination may submit an appeal application within 3 working days after receiving the health examination result and may follow up with the respective clinic.
- Students who fail an appeal application will be required to return to their home country. Any cost incurred must be borne by the students.
- A valid Yellow Fever vaccination certificate is required for students who come from or transited more than 12 hours through countries with a risk of Yellow Fever transmission.
We hope that all international students are mindful of the consequences if they fail the medical checks after arriving in Malaysia.
Welcome Reception
Welcome to Malaysia, and welcome to ºìÐÓÊÓƵ University. We hope that you have settled down well and are getting comfortable with life on campus.
As you are new to ºìÐÓÊÓƵ, the International Office would like to conduct an IO Welcome Reception to assist you in integrating into the campus and give you the opportunity for the university members to get connected with you.
This reception aims to connect you with other new international students and explore vital information related to being an international student in Malaysia. During the session, you will explore:
- Guide for New International Student
- Visa Procedure (Renewal/Cancellation)
- Insurance procedure (Hospitalisation/clinic visit)
- Introduction to SISA
- Ice-breaking with other new internationall students
Come join us, meet the International Office staff, and get to know ºìÐÓÊÓƵ Council and ºìÐÓÊÓƵ International Student Ambassadors (SISA).
Opening of Bank Account
- Once your student pass is endorsed in your passport, you will be able to open a Malaysian bank account which will take up to 8 weeks. Therefore, it is advisable to have sufficient cash flow, funds or credit cards during the transition period for living expenses and school fees.
- Supporting documents can be provided upon request by the International Office (IO)
- Please notify your bank that you are travelling to Malaysia to obtain bank advice on international banking facilities (if travelling with a local credit/debit card)
Orientation
It is compulsory for international students to attend:
Course/Programme orientation on intake day (refer to offer letter for date)
International students welcome reception hosted by IO (date will be revised once reported to IO)
Please click here for the ºìÐÓÊÓƵ University Programme orientation
International Office Hotline
Studying abroad is not always easy, especially as an international student, from culture shock to homesickness. We understand how you may feel anxious and overwhelmed when adapting to a new environment and leaving home after a long time. If you need someone to talk to and get advice on anything at all, we are here for you.
The welfare hotline is a 24/7 support. For emergencies occurring while university offices are closed, you can contact our welfare hotline at +6019-336 2242. Our team will assist you or redirect you to the respective department. Please note that this hotline is designed for emergency services such as accident or hospitalisation matters.
For non-emergency matters such as visa, passport status and class timetables, please contact ºìÐÓÊÓƵ's general number at +603-7491 8622.
We hope that you feel at home and enjoy your student life as much as possible at ºìÐÓÊÓƵ. Nevertheless, the university environment sometimes can be challenging and overwhelming at times. Here is the platform for you to report any distressing situations.
Fill out this and send it to the welfare team at @email. Please note that this does not mean a student complaint or conduct is automatically instigated; a welfare team member will reach out to you and further discuss the issue with you.
Student Counselling Service
- Our Student Counselling Service is confidential, offering a range of support options to help you work through mental health concerns, personal issues, and difficult circumstances. To request a counselling appointment, you need to fill in the e-Form through iZone and follow the following steps:
- Log in to iZone
- Click on Services-> eForms-> Counselling eForm
- Fill in the eForm with your particulars -> Submit
- Your assigned Counsellor will contact you within 24 working hours via imail for appointment setting.
- If it is an urgent situation, please contact +6018-389 3220 (Mental Health Crisis Hotline)
Important Contacts
You may contact these numbers and emails if facing any further difficulties regarding post-arrival
Medical Insurance
IMPORTANT NOTE:
Based on the Ministry of Higher Education Malaysia (MOHE) requirement, it is compulsory for every international student to have a valid medical and health insurance policy throughout their study duration in Malaysia. The medical insurance coverage is also required for the visa endorsement, as well as a condition of the student pass.
Medical insurance coverage helps to defray medical costs and gives you peace of mind so that you can concentrate on your studies. The student shall be insured from the date of entering Malaysia by notifying us of your arrival date. Please note that you must contact the International Office at least TWO months before the expiry date of your insurance for renewal (even if you are about to complete/ transfer/ withdraw your studies). Please make sure to collect your insurance card from the International Office after 8 weeks from your arrival.
Guide with step-by-step instructions as below:
Step 1: Collect the Company Declaration Form
- Visit the International Office (IO) Front Counter to obtain the form
- Important Reminder: Bring your original receipt from the clinic or hospital for verification at the time of collection.
- The stamped and signed Company Declaration Form is a mandatory document for your insurance claim submission.
- Ensure all other required documents are also prepared before submission.
Step 2: Submit your insurance claim online
- The claim submission link:
- Please ensure the correct policy number is entered in the designated field.
- International Student Insurance (3, 6, 12 & 13 months): 4000021462
- International Student Insurance (24-month coverage only for Indonesian students): 4000022594
- Complete all required fields accurately and upload all supporting documents, including the signed Company Declaration Form.
Reminder:
- The portal does not support saving drafts. You must complete the claim in a single session.
- Each claim must be submitted individually, per person and per treatment. Separate claims are required for:
- Different illnesses
- Treatments on different dates.
- If you do not have a local (Malaysian) bank account, please use ºìÐÓÊÓƵ Education Group’s bank details for the reimbursement.
Step 3: Claim Submission Acknowledgement
- Upon successful submission, students will receive a reference number (e.g., CSTXXXXXXX).
- An update will be provided within 25 working days.
Need Help?
For any queries, kindly contact AIG Customer Service Care Department:
- 1800 88 8811 / 603 2118 0188
- Monday to Friday, 9:00 AM – 5:00 PM (Excluding public holidays)