Short Course: VIP Protocols for F&B Services

Overview

This course is designed to equip professionals in the food and beverage (F&B) industry with the knowledge and skills necessary to deliver exceptional service to VIP guests. Participants will learn the nuances of VIP protocols, including cultural sensitivities, personalized service techniques, and how to manage special requests with discretion and professionalism. The course also emphasizes the importance of attention to detail and the ability to anticipate and exceed VIP guest expectations.

Kindly be advised that HRDF-claimable short courses are exclusively available to industry partners and are not open to individual applicants.

Programme NameVIP Protocols for F&B Services
Duration2 Days
FeesRM2,500 per person (10 to 12 persons)
Includes all training materials, lunch, and refreshments
Materials ProvidedEach participant will be provided with an in-depth training manual, a certificate of participation, and a certification of completion for those who pass the final assessment.
Trainer Profile

Associate Professor Dr Daniel Chong Ka Leong is a seasoned hospitality professional with over 17 years of experience in higher education and professional training. He is a certified hospitality trainer and a Master-level Professional Barista, awarded by Illy Universita Trieste, Italy.

Prior to entering the education line, Dr Daniel Chong worked in the food and beverage industry as an operations manager, F&B consultant, and training manager at various multinational hotel groups, multinational franchised restaurants, and a hospitality consulting firm.

He is not only an academician who teaches about coffee but also a social online learn

Duration
2 days (full-time)
Total Course Fee
  • RM2,500
    for Malaysian students
International students must pay their fees in RM equivalent. The USD here is just an indicative/estimation and subject to the prevalent exchange rate

For details, contact +6(03) 7491 8622

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